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Fast, reliable support for all hospitality systems.
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Knowledge Base
Articles
Self-service resources, documentation, and expert guides for all our software and training tools.
- Setting Up Your POS Terminal
- Adding Items and Categories
- Linking Recipes to Stock Items
- Processing Orders and Payments
- Applying Discounts and Voids
- Closing Daily Sales
- Exporting Sales Reports
- Managing Multiple Outlets
Configuring OTA Connections
Updating Rates and Availability
Setting Up Promotions and Packages
Viewing Channel Performance Reports
- Introduction to AskNebula Dashboard
- Filtering and Sorting Data
- Creating Custom Reports
- Scheduling Automated Reports
- Understanding KPI Indicators
- Setup Guide: BUZZ App
- Updating Menus in BUZZ
- Viewing and Managing Guest Orders
- Integrating BUZZ with NebulaPOS
- Installing and Configuring StockMate
- How to Weigh Bottles Correctly
- Importing POS Items into StockMate
- Generating Stock Variance Reports
- Preventing Stock Shrinkage
- Creating Loyalty Tiers
- Setting Up Guest Rewards Programs
- Generating Revenue Forecast Reports
- Sending Automated Review Requests
- Viewing Reputation Summary Reports
- Responding to Guest Reviews
Support & Troubleshooting
FAQs
Answers to the most common questions about our training, consulting, and software solutions.
Learn about our academy, accreditation, and service offerings.
We provide a comprehensive suite of services designed for the hospitality and tourism industry, including:
- Accredited hospitality training
- Soft skills and environmental management training
- Guide training
- Consulting services for hospitality operations
- Botswana tourism grading support
- Hospitality software solutions including PMS, POS, CRS, stock-taking, analytics, and guest feedback systems
Yes. The Delta Training Academy is fully accredited by the Botswana Qualifications Authority (BQA) under ETP:041 and recognized by the Human Resource Development Council (HRDC). Learners receive certificates upon successful completion.
Yes. Several of our courses include virtual theory components, and selected programs offer hybrid formats combining online learning with in-person practical assessments.
We are headquartered in Maun, Botswana, located at:
Plot 448, Unit 11 – The Village, Maun
We also deliver on-site training across the country.
Yes. We frequently train staff directly at lodges, hotels, camps, and hospitality businesses anywhere in Botswana. This allows teams to be trained in their real working environment.
Everything you need to know about the Nebula Suite and other hospitality tools.
Nebula is cloud-based, but the NebulaPOS application is designed to function in low or intermittent connectivity environments. It continues operating and synchronizes once internet access is restored.
You can reset your password by clicking “Forgot Password” on the login page.
If you no longer have access to your registered email, contact support at:
support@thedeltatrainingacademy.com
Yes. StockMate integrates seamlessly with NebulaPOS and other major hospitality POS systems. This allows automatic syncing of bottle weights, recipe links, and stock variance reports.
BUZZ is a Progressive Web App (PWA) — meaning it runs on any smartphone, tablet, or computer without requiring installation. Guests simply open a link or scan a QR code.
Yes. Nebula supports multi-property management, allowing you to control reservations, reporting, stock, and analytics across different sites from a single dashboard.
Find answers about enrolment, certification, and on-site programs.
Yes. All participants who successfully complete their assessments receive official certificates from The Delta Training Academy, aligned with BQA and HRDC standards.
Absolutely. Refresher courses are available for individuals or entire teams and can be delivered on-site or at our training centre.
Yes. Many of our training programs include workplace assessments, allowing learners to demonstrate skills in their real job environment.
Information about grading support, operational consulting, and launches.
Yes. We provide full support for BTB Tourism Grading and Eco Grading, including pre-grading audits, documentation, SOP development, staff coaching, and readiness assessments.
Yes. We assist with concept development, operational setup, staff training, SOP creation, and opening readiness for new lodges, hotels, and camps.
Get personalised assistance from our software and training specialists.
You can submit a ticket through our website’s Support page using the support form, or by emailing:
support@thedeltatrainingacademy.com
We aim to respond within 24 hours for standard requests.
Priority support is available for contracted clients.
Yes, after-hours and emergency support are available for clients with active maintenance or support contracts.
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