Our consulting division provides hands-on support across the key pillars that sustain a high-performing hospitality operation.
Whether you are launching a new property, refining your culinary offering, strengthening your Standard Operating Procedures, or ensuring compliance with Botswana Tourism grading requirements, our experts guide you every step of the way.
We combine deep industry experience with on-site assessments, structured frameworks, and clear recommendations that translate directly into operational excellence.
Property
Starting a new hospitality venture requires precision, alignment, and expert planning.
We support you through every stage of launching or upgrading a property:
- Operational needs assessments
- Staffing structure and recruitment recommendations
- Service flow planning and guest-journey mapping
- Pre-opening checklists and readiness audits
- On-site training to prepare your team for Day One
Insight. Strategy. Real-world solutions for hospitality operations.
At The Delta Training Academy, our consulting services go beyond theory.
We help you solve real operational challenges, streamline systems, and empower your team to run smoother, smarter, and more profitably.
Whether you're setting up from scratch or optimising an established operation, we provide hands-on, practical guidance tailored to your business needs.
Culinary
A memorable culinary experience is one of the strongest guest-experience drivers in hospitality.
Our culinary consultants help you create a food & beverage identity that reflects your property, aligns with guest expectations, and enhances your revenue potential.
Our services include:
- Menu design and concept alignment
- Ingredient sourcing plans
- Kitchen workflow optimisation
- Hygiene, safety, and cost-control frameworks
- Chef and kitchen-team coaching
SOPs
Clear, well-structured SOPs are the backbone of consistent service and safe operations.
We create, refine, or audit SOP documentation across all key departments:
- Housekeeping
- Guest relations
- Front office
- F&B service
- Health, hygiene & safety
- Back-of-house operations
Botswana
Achieving and maintaining the correct Botswana Tourism Organisation (BTO) grading is essential for compliance, trust, and market positioning.
We guide properties through the full grading process:
- Pre-grading audits
- Gap analysis and improvement plans
- Documentation and compliance support
- Staff preparation and service-readiness training
- Follow-up assessments after official grading
Maintenance
Consistent, preventative maintenance is crucial to ensuring guest satisfaction and protecting your investment.
Our maintenance contracts provide ongoing support tailored to the realities of remote or high-demand operations:
- Routine inspections and asset-condition assessments
- Preventative maintenance schedules
- Emergency support and troubleshooting guidance
- Staff training to reduce avoidable breakdowns
- Reporting and recommendations for long-term planning