Terms, Policies & Disclaimers
Transparency & Trust
Your Trust Matters.
Here you’ll find all the policies, terms and disclaimers that keep our services fair, transparent and secure - so you always know exactly where you stand.
The Delta Training Academy (“we”, “our”, “the Academy”) is a premier hospitality and environmental training institution based in Botswana. We provide accredited training, consulting, and software services to hospitality businesses, educational institutions, government, and organisations across the region.
By using our website, enrolling in a course, or purchasing any service, you agree to abide by these Terms of Service and all policies listed on this page.
Our services include:
Accredited hospitality training
Environmental and sustainability training
Consulting services
Digital transformation and systems implementation
Hospitality software setup, configuration and support
Online training platforms and digital materials
Short courses, workshops, and assessments
Users agree to:
Provide accurate personal or organisational information
Use the platform and materials responsibly
Comply with payment requirements for courses or services
Maintain the confidentiality of login details
Respect all intellectual property guidelines
We strive for uninterrupted availability, but services may occasionally be limited due to maintenance, upgrades, or external factors beyond our control.
Unless otherwise stated:
Training fees must be paid before course commencement
Consulting and software fees follow agreed proposals or invoices
Late payments may result in suspension of services
We may collect the following information:
Personal details (name, contact information, nationality)
Training records, assessments, certifications
Organisational information for consulting services
Payment and billing details
Website usage and analytics data
To:
Enrol and manage students
Issue certificates and maintain academic records
Provide consulting and support services
Improve training offerings and user experience
Comply with regulatory requirements
Communicate updates, schedules or course information
We follow best-practice data protection standards, including secure storage, encryption where applicable, and restricted administrative access.
We only share data with:
Accreditation bodies (where required for certification)
Payment processors
Software partners strictly for service delivery
Authorities when legally obligated
We never sell personal data.
You may request:
Access to your data
Correction of inaccurate information
Deletion of data no longer needed
Restriction of certain processing activities
The Delta Training Academy (“we”, “our”, “us”) uses cookies and similar technologies on our website to improve user experience, analyse site performance, and support essential functionalities.
By using our website, you agree to the use of cookies in accordance with this policy.
Cookies are small data files stored on your browser. They help us:
Remember your preferences
Improve site performance
Understand how visitors use our website
Provide secure login functionality for restricted content (where applicable)
Essential Cookies
Required for the website to function properly. These cannot be disabled.
Analytics & Performance Cookies
Used to monitor website usage, page performance, and user behaviour.
Examples: Google Analytics, Meta Pixel.
Functional Cookies
Remember user preferences such as language, region, or display settings.
Marketing & Advertising Cookies
Used to deliver relevant ads or understand how visitors interact with marketing campaigns.
We may permit limited use of third-party technologies such as:
Google Analytics
Embedded social media content
Embedded forms or support widgets
These providers may place their own cookies and have their own policies.
Our website uses cookies to:
Remember user preferences
Enhance training platform functionality
Improve performance and user experience
Track analytics (non-personal)
You can disable cookies in your browser, although some features may not function correctly.
You can change or disable cookies through your browser settings at any time.
Please note that disabling essential cookies may impact website functionality.
We may update this Cookie Policy from time to time. The latest version will always be posted on this page.
Although Botswana is not under GDPR, we voluntarily apply GDPR-aligned standards including:
Lawful and transparent data collection
Purpose limitation
Secure storage and access control
Data minimisation
Regular security reviews
Where we handle data on behalf of organisations (e.g., trainees, employees, training systems), we act as a Data Processor under strict confidentiality.
We update our training materials regularly. However, laws, regulations, or industry standards may evolve, and we cannot guarantee absolute completeness at all times.
Content provided in training, consulting, or software services is intended for educational purposes and operational guidance. Decisions based on our recommendations remain the responsibility of the client.
Some services depend on third-party systems or software (e.g., training platforms, hospitality software, certification bodies).
We cannot be held responsible for outages, delays, or limitations caused by external systems.
Refunds may be granted under the following conditions:
Full refund if cancellation occurs 7 days before course start
50% refund if cancellation occurs 3–6 days before
No refund for cancellations within 48 hours or after course commencement
Substitutions (changing the enrolled person) are free at any time.
Refunds depend on the service contract:
Prepaid consulting may be partially refundable based on work completed
Software subscriptions are non-refundable once activated
Custom development or integrations are non-refundable
We provide:
Office hours support: Monday–Friday, 8:00–17:00 (Botswana time)
Emergency support for critical system failures affecting active training or live operations (24/7)
Standard inquiries: within 24 hours
Emergency cases: within 2 hours
Some services depend on third-party systems or software (e.g., training platforms, hospitality software, certification bodies).
We cannot be held responsible for outages, delays, or limitations caused by external systems.
Some services rely on external platforms and partners, including (examples):
Learning management systems
Assessment tools
Hospitality software providers
Payment processors
Certification/verification bodies
We do not control the uptime, pricing changes, functionality, or terms of these providers.
Any disruptions caused by third-party tools fall under their respective policies.
All training materials, guides, course videos, assessments, branding, and website content remain the intellectual property of The Delta Training Academy.
Users may not:
Copy or resell materials
Share login access
Upload materials to external websites
Create derivative training without permission
- Limited use is granted for personal/organisational learning only.