By the end of this course, participants will be able to:

• Explain the strategic role of the waitstaff department in guest satisfaction and property reputation.
• Demonstrate professional-level customer service, complaint handling, and conflict resolution skills.
• Customize guest service through advanced communication, including understanding the daysheet, guest dietary preferences, and pre-service meetings.
• Deliver specialized service for wine, coffee, tea, and cheese/charcuterie, with attention to pairing, product knowledge, and presentation.
• Accurately identify and describe beverage categories, including fortified wines, digestifs, and mocktails, and match them with food offerings.
• Prepare for service with proper mise en place, glassware identification, and professional bar setup.
• Apply waste separation and recycling protocols to promote sustainable operations.
• Interpret guest body language and cultural etiquette to improve guest interaction and service precision.
• Participate effectively in team briefings, communicate across departments, and uphold brand standards.
• Articulate career goals and take pride in delivering service that reflects professionalism and operational excellence.