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About Us

Introduction

The Delta Training Academy (Pty) Ltd is a premier hospitality and environmental training institution, established in 2020.

Our team brings over 40 years of collective experience, offering industry-leading training solutions that blend academic knowledge with practical, real-world application. We are proudly accredited by the Botswana Qualifications Authority (BQA) and the Human Resource Development Council (HRDC), ensuring our programs meet the highest educational and professional standards.

Our mission is to equip hospitality professionals and aspiring youth with top-tier skills through a blend of academic knowledge and hands-on practical training.
We specialize in elevating customer service standards, optimizing operational efficiency, reducing costs and driving sustainability within the hospitality industry.

Additionally, we provide cutting-edge software solutions, empowering businesses with advanced software tools.

These include property management systems, point-of-sale and stock control solutions, revenue management tools, and online guest feedback platforms - all designed to streamline operations and maximize profitability.
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Our

Mission

To empower and uplift both current and future leaders in the hospitality industry.

We achieve this through a combination of academic knowledge, practical hands-on training, and the development of specialized skills that are essential for success in the hospitality and tourism sectors.

In addition to training, we are committed to ensuring that hospitality operators are equipped with the right operational and environmental systems. By providing modern solutions, we help businesses run their property portfolios with maximum efficiency, while promoting sustainability for long-term success.

Our

Vision

To cultivate a future generation of passionate, highly skilled hospitality professionals in Southern Africa.

We are dedicated to nurturing talent, expanding our footprint as the premier hospitality training academy of choice within Botswana and beyond.

We also aim to bring the latest in hospitality software technology to the region, enabling businesses to leverage real-time data and analytics to enhance performance and increase revenue.

Empowering Tomorrow!

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Our

Core Values

At The Delta Training Academy, our core values define how we operate and interact with our customers, employees, and partners.

These values guide our every action and decision.

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Empowerment

We believe in empowering our team members by providing them with the knowledge, tools, and resources they need to succeed. We value each individual’s contribution and are dedicated to their personal and professional development.
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Excellence

Excellence is at the heart of everything we do. We strive to deliver the highest quality in all aspects of our services, continually improving and exceeding expectations.
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Community

We are built on a foundation of integrity and respect for both our internal team and the communities we serve. We value relationships and strive to contribute positively to the hospitality sector and beyond.
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Passion

Passion fuels our commitment to hospitality education and service. We are enthusiastic about our mission, our team, and the industry we serve, driving us to innovate and excel in everything we do.
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Sustainability

We are committed to adopting and promoting sustainable practices throughout our operations. Our goal is to contribute to a greener future by actively engaging in environmental solutions that benefit both the present and future generations.
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Keys to

Success

As an accredited Educational and Training Provider (ETP:041), we offer industry-specific courses designed to enhance professional skills and business operations.

1.

Customer Service

Our deep roots in the hospitality industry have shaped our understanding of exceptional customer service.

We believe in going above and beyond to meet and exceed customer expectations.

Through clear communication and prompt resolution of issues, we ensure customer satisfaction is always at the forefront of our business.
2.

Tailored Solutions

We pride ourselves on offering flexible, tailored services that address the specific needs and challenges of each customer.

By maintaining ongoing dialogue with our customers, we continually refine our products and services to remain aligned with their evolving needs.
3.

Loyalty & Integrity

We foster a strong sense of loyalty with both our customers and employees.

We strive to create long-lasting relationships built on honesty, reliability, and dedication.

In return, we expect our employees to embody the values of professionalism and ethical behavior, both on and off duty.
4.

Strong Reputation

Our reputation is the cornerstone of our business.

We aim to be recognized as the go-to educational training provider and consultancy for hospitality operations in Botswana and surrounding regions.

We uphold our reputation by maintaining high standards of conduct across all touchpoints, including on social media.
5.

Continuous Growth

We believe that growth is essential for long-term success. This applies to both our business and the individuals we work with.

We encourage continuous learning and professional development for our employees, creating opportunities for personal and organizational growth.

Our goal is to ensure that as our company grows, so do our people and customers.

Services

We Offer

Accredited (BQA ETP:041) hospitality training and solutions that upskill teams, elevate guest service, and embed sustainable best practices for measurable business impact.

Training

Services

Expert-led, BQA-accredited programmes that sharpen skills, boost service excellence, and drive operational results.

Hospitality Software

Solutions

Integrated, industry-specific tools that streamline workflows, enhance oversight, and turn data into smarter decisions.

Consulting

Services

Tailored advisory support that diagnoses challenges, optimises processes, and embeds best-practice standards across your operation.

Strategic

Partnerships

SMCG Group

Elevating Excellence in Tourism Delta Training Academy is proud to partner with SMCG Group, a leading wine distributor, to bridge the critical skills gap in wine knowledge, procurement, and luxury service standards.

This collaboration is designed to equip professionals in the tourism sector with the expertise needed to engage confidently with international high-net-worth VVIP customers.

By combining world-class training with real-world application, we are setting a new standard of excellence in hospitality and fine wine service. This partnership ensures that service professionals across all levels, within the 3 to 5-star tourism grading system, can deliver an elevated customer experience. From refined wine pairings to impeccable guest interactions, our tailored training empowers industry professionals with the confidence and knowledge to exceed global luxury expectations.

Together, we are redefining service excellence in the tourism sector, ensuring that businesses and professionals are well-equipped to meet and exceed the needs of luxury guests.
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Terrers d’Afrique

Then Delta Training Academy is proud to partner with Terres d’Afrique, a leader in premium African skincare, to offer a unique collaboration that enhances luxury service standards in the hospitality sector.

This partnership focuses on elevating the guest experience by integrating sustainable practices with world-class service. Through our combined expertise, we empower hospitality professionals to offer exceptional service, with a particular emphasis on using high-quality, ethical products. Together, we are redefining the standards of excellence in hospitality, blending refined service with the rich heritage and sustainability of Africa’s natural resources.
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Accreditations

We are proud to be accredited by Botswana Qualifications Authority (BQA) as an official Educational and Training Provider (ETP:041), and recognised by the Human Resource Development Council (HRDC).

Some of Our

Customers

Trusted by the Best in Hospitality

Our customer portfolio includes lodges, resorts, hotels, government initiatives, and private businesses across Botswana and the region.

We are honoured to support industry pioneers who are committed to excellence and transformation through training, consulting, and technology.

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Training Resources

Helpful materials to support learning and workplace assessments.
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